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SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of comfyware.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of comfyware.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of comfyware.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://comfyware.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I hardly ever write reviews, but I am taking the time to write this to thank the maker of this amazing product and to share how great it worked for me and my puppy! When I first tried bathing him without this thing, it was a NIGHTMARE. He was in and out of the tub, hated the water, and it was just awful. By the time it was over, I was wetter and soapier than he was! But I soon discovered my puppy loves peanut butter!
So I bought this slow treater, and amazingly I was able to bathe him with no problems at all in about 15 minutes! He stood docilely in the tub the whole time!!! I don't think he was even aware I was bathing him!!!! He was so good that I decided to also try filing his nails with a new Dremel tool I had bought. I had been trying to train him to the Dremel for the whole previous week. He is normally not scared of noises-the vacuum cleaner and even fireworks are no problem for him--but for some reason this one he couldn't get used to and kept shying away from me whenever I turned it on. I had pretty much given up hope that he would ever let me use it on him.
This thing is so great I have told everyone about it, and I even bought a couple more of them for two of my friends with puppies. If your puppy doesn't like bathing and getting his nails trimmed, GET ONE OF THESE!!! They are miraculous!!!! Thank you so much!!!
These lick mats work well for my sister’s dogs, so I decided to try them for my cat... yes, cat. To start, I puréed canned tuna and smeared it all over a mat that I stuck to the wall of my bathtub and let him go at it. At first he was skeptical since he hates the bathtub, but once he smelled the tuna he was all about it. I did this three times with no water involved.
Next, I filled the tub with about an inch of warm water and offered him the mat again. After hesitating he decided it was worth it, and willingly went into the water! So the next time it was two inches of water, then three, and finally four!
Then I tried to gently pour water on his back with a cup. That did NOT go well the first time, so I backed off for a few times lol. But the next time he actually let me!
Now, this is as far as I have gotten, but I really feel like this is a serious victory. I will continue slowly working up to a full bath, but I think it will continue to go well as long as I don’t push him too fast. I’ll update if anything changes, but these lick mats work!
Bathing and grooming my five month old Alaskan malamute/husky has always been a bit of a struggle. The sight of the nail clippers, and grooming brush were enough to send her running. I can honestly say that the slow treater has been a total game changer when it comes to bath-time & grooming. It’s simply amazing how a single tablespoon of peanut butter spread into the slow treater can keep my pup so distracted that I’m able to fully wash, dry, brush, and clip her nails without her even noticing!!!
Really the best thing for grooming your dog! We use this for the bath, drying, brushing, giving eye drops, etc. Has really changed our experience with grooming our dog who used to hate baths and he's so much happier too! Only thing is to make sure you watch your pup the full time while licking peanut butter or whatever you put on the slow feeder... We left him after grooming to finish up his peanut butter and he bit a piece of the plastic off and ate it. We learned for next time! Highly highly recommend!
Dog loves it! It doesnt really distract him from a bath, but it does entertain him and gives him an outlet for his licking. The suction cups are a great feature even for on the floor. I bought a different lickimat that doesnt have the suction cups and it moves around too much and pup was able to pick it up and chew on it. Cant do that to this one as its stuck down to the surface. Only thing is that its not as easy to clean as they say its hard to get all the food out of the crevices. I used dishwasher but that was worse. I just scrub by hand w/ a toothbrush to get in all the tiny spaces. I will buy again!!
Really the best thing for grooming your dog! We use this for the bath, drying, brushing, giving eye drops, etc. Has really changed our experience with grooming our dog who used to hate baths and he's so much happier too! Only thing is to make sure you watch your pup the full time while licking peanut butter or whatever you put on the slow feeder... We left him after grooming to finish up his peanut butter and he bit a piece of the plastic off and ate it. We learned for next time! Highly highly recommend!
I have to give my dog Epsom baths because she is very allergic to grass. She's part Portuguese Water Dog, and she has webbed feet. This makes it harder to wipe her paws clean after coming inside from a walk. The Epsom salt baths are just to cover her paws with water, and she has to stand there for 10 minutes. This great dispensing mat makes it easy to keep her in the tub for the full 10 minutes.
I just finished cutting and dremeling toenails on my three dogs with their total cooperation, thanks to this product. I just put squirt cheese in between the nubs of the slow treater, laid it on the grooming table, and the dogs were happily licking away while I worked on their feet. No pulling away, no second person to hold the dog, just me, some cheese, and the slow treater. I’m a fan!!!
I used this to calm my hyper neurotic schnauzer during grooming. Poor little guy was abused by a groomer when he was young, and has been VERY difficult to groom ever since. I’ve long been on the lookout for anything that will help calm him. Can’t take him to a groomer anymore, because he gets so stressed out. Grooming can take hours because he is so nervous. This tool was amazing. I was able to use the electric trimmer to do his belly, back and hind quarters quickly with no drama! Going to try it with my other schnauzer during his bath. My advice is to use just a little peanut butter or wet dog food at a time. Very thin layer. That way the dog really has to work for it and doesn’t fill up and get bored. This is the best grooming aid ever! It’s a wonderful, wonderful thing!!!!!!!